Customer Support

We’re here to help with anything related to your app build, billing, or account. The fastest way to reach us is email.

Contact us

Email support@nodemedia.in for build issues, billing questions, refund requests, or anything else. We reply to most requests within 1 business day.

What to include

To help us resolve your request quickly, please include:

• The email address associated with your Capsule account.
• Your order or payment reference, if applicable.
• The website URL you submitted for conversion.
• A short description of the issue, and a screenshot of any error you saw.

Common topics

• Build failed or stuck— check the build logs in your dashboard first; if the issue looks like it’s on our end, email us and we’ll fix it or refund you.
• Billing and refunds — see our Cancellation and Refund Policy.
• Account or data questions — see our Privacy Policy.
• General questions — check the FAQ on our homepage.

Support hours

Our team monitors support email Monday through Friday, 9 AM–6 PM IST. Requests sent outside these hours are answered the next business day.