Cancellation and Refund Policy

Capsule charges a one-time fee per app — there is no subscription to cancel. This policy explains when you can request a refund on that fee.

1. Cancel before your build starts

You may cancel your order and request a full refund at any time before we have generated a build for your app. Once payment is made but a build hasn’t yet been produced, your order is cancellable, no questions asked.

2. After a build has been generated

Once a build has been successfully generated and delivered to your dashboard, the order is final and not eligible for a refund, because the work you paid for has been completed. This does not affect your rights under Section 3 if the build itself failed.

3. Failed builds

If we are unable to deliver a successful build due to an issue on our end, you are entitled to a full refund, or we will work with you to fix the issue and re-run the build at no extra cost — whichever you prefer. This guarantee does not cover build failures caused by content, code, or restrictions on the source website that are outside our control.

4. How to request a refund

Email us at support@nodemedia.in with your order details. Please include:

• The email address used for your order.
• Your order or payment reference, if available.
• The reason for your cancellation or refund request.

5. Refund processing

Approved refunds are issued to your original payment method within 7 business days of approval. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.

6. Contact us

For any questions about cancellations or refunds, reach us at support@nodemedia.in.